独家
沃达丰Idea通过WhatsApp提供客户服务和号码请求
电信运营商沃达丰Idea今天推出了业界首创的VIC，这是一款基于人工智能的虚拟助手和数字客户服务，可在网站、My Vodafone and My Idea Apps和WhatsApp上实时运行。
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BSNL宣布六名官员被迫退休
被强制退休的军官是印度电信服务(ITS)干部，批次从1988年到1992年不等。
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这款虚拟助手由Oriserve与沃达丰Idea合作开发
该运营商表示，通过这一举措，它旨在简化客户的查询，并在他们方便的时候解决与服务相关的要求。
Vodafone Idea VIC Virtual Assistant可以24x7访问，为Vodafone和Idea客户提供无缝的服务地址和统一的客户体验。
沃达丰Idea用户将通过短信收到一个链接，可以在WhatsApp上使用VIC发起对话。或者，客户可以简单地点击链接或在下面的数字上发送消息，以访问该服务。
沃达丰Idea首席技术官Vishant Vora表示垂直注入逻辑致力于通过数字平台提供增强的体验，这与VIL的“数字优先方法”是一致的。
Vora在一份声明中表示:“VIC是由我们的技术合作伙伴Oriserve开发的人工智能客户服务平台，是行业首创，在客户足不出户的时候具有巨大的相关性。”
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<\/figure>NEW DELHI: In an industry-first, telecom<\/a> operator Vodafone Idea today launched VIC, an AI-powered virtual assistant<\/a> and digital customer service for its customers, which is live on the Websites, My Vodafone and My Idea Apps, and WhatsApp<\/a>. The virtual assistant has been developed by Oriserve in partnership with Vodafone Idea
The operator said through the initiative it aims to simplify access for customers to get their queries, and service related requirements addressed at their convenience.
<\/div><\/div>VIC allows Vodafone Idea customers to get instant response on a range of service-related requirements,including--bill payments. VAS, plan activation, new connection, data balance, bill requests and much more.
Vodafone Idea VIC Virtual Assistant can be accessed 24x7, providing seamless service addressal and uniform customer experience for both Vodafone and Idea customers.
Vodafone Idea users will receive a link via SMS to initiate a conversation using VIC on WhatsApp. Alternatively, customers can simply click on the links or send a message on the numbers below, to access the service.
Vishant Vora, Chief Technology Officer, Vodafone Idea said VIL<\/a> is committed to provide enhanced experiences through digital platform, which is inline with VIL\u2019s \u2018Digital First Approach\u2019.
\u201cVIC, an AI powered intelligent customer service platform, developed by our technology partner, Oriserve, is an industry first initiative and has huge relevance especially at a time when customers are house-bound,\u201d said Vora in a statement.
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Vodafone Idea VIC Virtual Assistant can be accessed 24x7, providing seamless service addressal and uniform customer experience for both Vodafone and Idea customers.
Vodafone Idea users will receive a link via SMS to initiate a conversation using VIC on WhatsApp. Alternatively, customers can simply click on the links or send a message on the numbers below, to access the service.
Vishant Vora, Chief Technology Officer, Vodafone Idea said VIL<\/a> is committed to provide enhanced experiences through digital platform, which is inline with VIL\u2019s \u2018Digital First Approach\u2019.
\u201cVIC, an AI powered intelligent customer service platform, developed by our technology partner, Oriserve, is an industry first initiative and has huge relevance especially at a time when customers are house-bound,\u201d said Vora in a statement.
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