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Powered by Haptik's Conversational Artificial Intelligence (AI) solutions, the official WhatsApp<\/a> chatbot<\/a> by the Ministry of Health<\/a> and MyGov has processed over 45 million conversations on WhatsApp from users across the country with more than 67 million messages having been sent since its launch.
\"Since the pandemic first hit our country, one of WhatsApp's most significant associations has been with the Ministry of Health and with MyGov. With the power of easy-to-use technology citizens gained access to the latest, verified information<\/a> on Covid-19,\" Shivnath Thukral, Director - Public Policy, WhatsApp, said in a statement.
With the determination to flatten the misinformation curve and drive awareness around Covid-19, this API-based helpline<\/a> was made available to all WhatsApp users for free in English and Hindi, the company said.
\"Over the last year, MyGov Corona Helpdesk, an AI-enabled Chatbot has been a path-breaking technological solution that has helped millions of citizens by providing timely updates about the Covid-19 pandemic,\" said Abhishek Singh, CEO, MyGov and Digital India<\/a>.
\"The right communication strategy combined with innovative technology has been integral to deal with the pandemic, and it has been one of the endeavours of Digital India and its initiative, MyGov to become the bridge between citizens and government and ensure dissemination of authentic information, curb rumours, myths and misinformation,\" Singh added.
In addition to the MyGov helpline, WhatsApp has also enabled a helpline for those more than 16 years old in 13 other Indian states in English and regional languages.
Last year in June, the AI enabled 'MyGov Corona Helpdesk' bagged two awards under the categories 'Best Innovation for Covid-19' -- Society Peoples Choice and 'Covid-19 Overall Winner at the recently held CogX 2020', which is a prestigious global leadership summit and festival of AI and Emerging Technology held annually in London.
The awards were won by the Technical Partner of MyGov, JioHaptik Technologies Limited.
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WhatsApp chatbot MyGov电晕Helpdesk超过30米的用户
一个WhatsApp chatbot称为“MyGov电晕帮助台”,推出了由印度政府帮助解决查询Covid-19大流行已经越过3000万用户在过去一年的里程碑,Facebook-owned平台周二表示。
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由Haptik会话的人工智能(AI)的解决方案,官方的WhatsApp 聊天机器人由卫生部和MyGov处理超过4500万谈话WhatsApp从全国各地用户推出以来,超过6700万的消息被发送。
“大流行以来第一次袭击我们的国家,一个WhatsApp最重要的协会已经与卫生部和MyGov。易于使用的力量公民获得最新的技术,验证信息在Covid-19 Shivnath。祖卡罗尔,导演——公共政策,WhatsApp,在一份声明中说。
错误信息曲线变平的决心和驱动意识Covid-19,基于这个api的热线服务电话是向所有WhatsApp用户免费提供英语和印地语,该公司表示。
“过去一年,MyGov电晕打入一个AI-enabled聊天机器人是一个开创性的技术解决方案,帮助数以百万计的公民通过提供及时更新Covid-19大流行,”阿布辛格说,首席执行官MyGov和数字印度。
“正确的传播策略结合创新技术整体应对流感大流行,它一直是数字印度的努力和倡议,MyGov成为公民和政府之间的桥梁,确保传播真实信息,遏制谣言,神话和错误的信息,”辛格说。
除了MyGov热线,WhatsApp也启用了热线的13个国家中,16岁以上的英文印度其他省份和地区的语言。
去年6月,AI启用MyGov电晕帮助台的袋装两个奖项类别下的“最佳创新Covid-19”——社会人民的选择和“Covid-19总冠军最近CogX 2020年举行的,这是一个著名的全球领导力峰会和节日的AI和新兴技术在伦敦每年举行一次。
颁奖被MyGov的技术合作伙伴,赢得JioHaptik技术有限。
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