独家
WhatsApp是大型企业编写一个自定义消息
消息传递应用程序添加一些新特性包括客户支持和商人支付。
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BSNL测试本地4 g技术现场网络
开发的设备,远程信息技术开发中心和塔塔咨询服务公司(TCS)已经测试一个静态网络上同时处理1000万个电话。现场网络上测试成功之后,更广泛的推广将开始,公司的一名高级官员不愿透露姓名的说。
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最近为小企业推出手机应用程序后,WhatsApp正准备为大型企业添加一些新的特性,包括客户支持和可能商人支付,据知情人士透露,事态的发展。WhatsApp,上个月推出了一个点对点消息传递应用程序支付功能,一直在与公司包括酒店网络欧和票务平台BookMyShow让他们与他们的顾客交流。
Facebook-owned公司正在开发一个客户关系管理(CRM)软件,它将引入最初对公司使用它的应用程序编程接口(API),说一个人知道这件事。此功能将在未来六到九个月。直到去年年底,WhatsApp大约10企业使用了API(这需要构建应用程序的核心工具),按照业内人士。WhatsApp预计将扩大其支付设施包括customer-to-merchant交易向企业提供完整的解决方案。“WhatsApp将最有可能为企业使用Facebook Messenger剧本。他们的服务可以从消息传递,甚至在未来支付,称为“主管Nikhil Kumar表示开发者生态系统,IndiaStack。
WhatsApp没有评论商人支付功能但证实它是一个企业测试技术对大企业方便公司联系他们的客户并分享有用的信息。
对企业,尤其是初创公司,这将意味着使用WhatsApp构建客户支持和其他特性,比如支付和解。就是这样一个用例Instamojo提供解决micro-merchants付款。“我们期待转变我们的大多数客户支持WhatsApp,特别是客户管理系统(如CRM应用程序带来,”首席执行官Instamojo表示Sampad情郎。“最重要的客户支持是响应时间,可以减少通过使用WhatsApp,结果导致客户满意度增加。”
(与输入Pratik Bhakta)
![\"WhatsApp](\"https:\/\/st.etb2bimg.com\/Themes\/Release\/images\/responsive\/ettelecom-default.jpg\")
After recently launching a mobile app for small businesses, WhatsApp<\/a> is preparing to add several new features for large enterprises, including customer support and possibly merchant payments as well, according to people familiar with the developments.WhatsApp, which last month introduced a peer-to-peer payments feature on its messaging app, has been working with companies including hotels network OYO<\/a> and ticketing platform BookMyShow<\/a> to allow them to communicate with their customers.
The Facebook-owned company is now developing a customer relationship management (CRM) software that it will introduce initially for companies using its application programming interface (API<\/a>), said one person aware of the matter. This feature is expected to roll out in the next six to nine months. Till late last year, WhatsApp had about 10 enterprises using its API (which entails core tools for building applications), as per industry sources. WhatsApp is expected to expand its payments facility to include customer-to-merchant transactions to offer a complete solution to enterprises. \u201cWhatsApp will most likely use the Facebook Messenger playbook for enterprises. Their services could range from messaging, calls and maybe even payments in the future,\u201d said Nikhil Kumar, head of developer ecosystem, IndiaStack<\/a>.
WhatsApp didn\u2019t comment on the merchant payments feature but confirmed it is testing an enterprise technology for larger businesses to make it easier for companies to connect with their customers and share useful information.
<\/div><\/div>\u201cWe are building and testing two new tools that create more value for people and businesses on WhatsApp,\u201d a spokesperson for WhatsApp said in an email. \u201cIn January, we launched WhatsApp Business app for small businesses on Android. We are also testing an enterprise solution for larger businesses. Both tools make it easier for businesses to connect with their customers and share useful information like flight information, delivery confirmations, and other updates.\u201d
For businesses, particularly startups, this will mean using WhatsApp to build on customer support and other features such as payment reconciliation. One such use case is Instamojo<\/a>, which offers payment solutions to micro-merchants. \u201cWe are looking forward to shift most of our customer support to WhatsApp, especially if the app brings in customer management systems like CRM,\u201d said Instamojo chief executive Sampad Swain. \u201cThe most important thing in customer support is the response time, which can be cut down by using WhatsApp and as a result lead to increase in customer satisfaction.\u201d
(With inputs from Pratik Bhakta<\/strong>)
<\/div><\/div>
For businesses, particularly startups, this will mean using WhatsApp to build on customer support and other features such as payment reconciliation. One such use case is Instamojo<\/a>, which offers payment solutions to micro-merchants. \u201cWe are looking forward to shift most of our customer support to WhatsApp, especially if the app brings in customer management systems like CRM,\u201d said Instamojo chief executive Sampad Swain. \u201cThe most important thing in customer support is the response time, which can be cut down by using WhatsApp and as a result lead to increase in customer satisfaction.\u201d
(With inputs from Pratik Bhakta<\/strong>)
<\/div><\/div>
Follow and connect with us on Twitter<\/a>, Facebook<\/a>, Linkedin<\/a>, Youtube<\/a><\/div>","NumberOfSentences":{"minfo":"18.0","minfoseo":"18-0"},"AutomatedReadabilityIndex":{"minfo":"14.0","minfoseo":"14-0"},"LastPublishMiliTime":{"minfo":"1520479595914","minfoseo":"1520479595914"},"ReadabilityGradeLevel":{"minfo":"College","minfoseo":"college"},"GadgetsMarkedReviewed":{"minfo":"0","minfoseo":"0"},"HashCode":{"minfo":"-2132031522","minfoseo":"-2132031522"},"latestnewsflag":{"minfo":"1.0","minfoseo":"1-0"},"canonicalURL":{"minfo":"https:\/\/economictimes.indiatimes.com\/small-biz\/startups\/newsbuzz\/whatsapp-is-writing-a-custom-message-for-large-enterprises\/articleshow\/63211613.cms","minfoseo":"https\/economictimes-indiatimes-com\/small-biz\/startups\/newsbuzz\/whatsapp-is-writing-a-custom-message-for-large-enterprises\/articleshow\/63211613-cms"},"NumberOfCharacters":{"minfo":"2709.0","minfoseo":"2709-0"},"NumberOfWords":{"minfo":"394.0","minfoseo":"394-0"},"key":{"0":{"keyid":"790242","value":"WhatsApp","smid":"0","keynameseo":"WhatsApp","keytype":"","keycount":"totalcount","weightage":"100"},"1":{"keyid":"2808667","value":"OYO","smid":"0","keynameseo":"OYO","keytype":"","keycount":"totalcount","weightage":"20"},"3":{"keyid":"1898251","value":"Instamojo","smid":"0","keynameseo":"Instamojo","keytype":"","keycount":"totalcount","weightage":"20"},"4":{"keyid":"3512676","value":"IndiaStack","smid":"0","keynameseo":"IndiaStack","keytype":"","keycount":"totalcount","weightage":"20"},"5":{"keyid":"6354576","value":"Facebook","smid":"0","keynameseo":"Facebook","keytype":"","keycount":"totalcount","weightage":"20"},"6":{"keyid":"600792","value":"BookMyShow","smid":"0","keynameseo":"BookMyShow","keytype":"","keycount":"totalcount","weightage":"20"},"7":{"keyid":"89002","value":"API","smid":"0","keynameseo":"API","keytype":"","keycount":"totalcount","weightage":"20"}},"authorsplit":{"author":{"artau":"Mugdha Variyar","aunameseo":"mugdha-variyar","artauid":"479245129","artauemail":"mugdha.variyar1@timesinternet.in","auselfimageid":"479245129","auimageid":"00479245129","auimagelen":"97720","auFullName":"Mugdha Variyar","pubname":"ET Prime","designame":"Assistant Editor - Consumer Internet","audetailsxml":{"authordetails":"As a journalist, I have been lucky to have worked across platforms - print, TV and digital, in my ten-year professional journey. 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But what we are trying to suggest if a legislative framework if it is available and if the government is contemplating, should we do this exercise now.","seolocation":"telecomnews\/sc-to-decide-if-it-will-hear-plea-against-whatsapps-policy-to-share-users-data-or-wait-for-central-data-protection-bill","seolocationalt":"SC to decide if it will hear plea against WhatsApp's policy to share users' data or wait for central data protection bill","url_seo":"sc-to-decide-if-it-will-hear-plea-against-whatsapps-policy-to-share-users-data-or-wait-for-central-data-protection-bill"},"97478901":{"msid":"97478901","stname":"WhatsApp rolling out longer group subjects, descriptions on Android beta","artsyn":"The characters of the group subject have been increased from 25 to 100 to provide group admins more freedom when naming their groups.","seolocation":"telecomnews\/whatsapp-rolling-out-longer-group-subjects-descriptions-on-android-beta","seolocationalt":"WhatsApp rolling out longer group subjects, descriptions on Android beta","url_seo":"whatsapp-rolling-out-longer-group-subjects-descriptions-on-android-beta"},"97474428":{"msid":"97474428","stname":"Tech C-suites\u2019 tryst with ChatGPT","artsyn":"The chatbot with an answer to every question and which nerdy kids have used before their parents, has crawled its way into the professional and personal lives of India Inc\u2019s top executives. The generative AI bot developed by non-profit Open AI had crossed over 1 million users within five days of its launch in November.","seolocation":"telecomnews\/tech-c-suites-tryst-with-chatgpt","seolocationalt":"Tech C-suites\u2019 tryst with ChatGPT","url_seo":"tech-c-suites-tryst-with-chatgpt"},"97374542":{"msid":"97374542","stname":"Spearheading safe and private messaging experience for users: WhatsApp","artsyn":"WhatsApp, in a statement, said it had pioneered numerous innovative product features that take the privacy and security of users' communication to the next level and anticipate user needs even before they arise, a key differentiating factor from other messaging apps.","seolocation":"telecomnews\/spearheading-safe-and-private-messaging-experience-for-users-whatsapp","seolocationalt":"Spearheading safe and private messaging experience for users: WhatsApp","url_seo":"spearheading-safe-and-private-messaging-experience-for-users-whatsapp"},"97371876":{"msid":"97371876","stname":"WhatsApp working on new text editor for drawing tool","artsyn":"The second feature relates to the flexibility of text alignment. Users will be able to align the text to the left, centre or right with the help of this feature, giving users more control to format the text in photos, videos and GIFs.","seolocation":"telecomnews\/whatsapp-working-on-new-text-editor-for-drawing-tool","seolocationalt":"WhatsApp working on new text editor for drawing tool","url_seo":"whatsapp-working-on-new-text-editor-for-drawing-tool"},"97270551":{"msid":"97270551","stname":"WhatsApp brings native beta for macOS","artsyn":"The application features an app sidebar and the ability to drag and drop files, in addition to being designed to look and feel more like a traditional Mac app.","seolocation":"telecomnews\/whatsapp-brings-native-beta-for-macos","seolocationalt":"WhatsApp brings native beta for macOS","url_seo":"whatsapp-brings-native-beta-for-macos"},"97250579":{"msid":"97250579","stname":"Ireland's WhatsApp penalty highlights EU privacy turmoil","artsyn":"The chat app was ordered to pay 5.5 million euros ($5.9 million) Thursday by the Data Protection Commission for forcing users to allow personal data to be used to provide \"service improvements and security\" - but only after some of its European counterparts balked at its initial decision to let the company off.","seolocation":"telecomnews\/irelands-whatsapp-penalty-highlights-eu-privacy-turmoil","seolocationalt":"Ireland's WhatsApp penalty highlights EU privacy turmoil","url_seo":"irelands-whatsapp-penalty-highlights-eu-privacy-turmoil"},"97192540":{"msid":"97192540","stname":"WhatsApp rolling out voice status updates on iOS beta","artsyn":"Selected beta testers can now share voice notes as status updates by accessing the new feature within the text status section, reports WABetaInfo.","seolocation":"telecomnews\/whatsapp-rolling-out-voice-status-updates-on-ios-beta","seolocationalt":"WhatsApp rolling out voice status updates on iOS beta","url_seo":"whatsapp-rolling-out-voice-status-updates-on-ios-beta"},"97173929":{"msid":"97173929","stname":"WhatsApp working on feature to send pics in original quality","artsyn":"The platform is planning to integrate a new setting icon within the drawing tool header which will allow users to configure the quality of any photo, reports WABetaInfo.","seolocation":"telecomnews\/whatsapp-working-on-feature-to-send-pics-in-original-quality","seolocationalt":"WhatsApp working on feature to send pics in original quality","url_seo":"whatsapp-working-on-feature-to-send-pics-in-original-quality"},"97140626":{"msid":"97140626","stname":"Meta's WhatsApp fined 5.5 million euro by lead EU privacy regulator","artsyn":"A spokesperson for WhatsApp said it intended to appeal the decision and strongly believed that the way its service operates is both technically and legally compliant.","seolocation":"telecomnews\/metas-whatsapp-fined-5-5-million-euro-by-lead-eu-privacy-regulator","seolocationalt":"Meta's WhatsApp fined 5.5 million euro by lead EU privacy regulator","url_seo":"metas-whatsapp-fined-5-5-million-euro-by-lead-eu-privacy-regulator"},"97091611":{"msid":"97091611","stname":"WhatsApp rolling out voice status updates on Android beta","artsyn":"Beta testers can now share voice notes as status updates by accessing the new feature within the text status section, reports WABetaInfo.","seolocation":"telecomnews\/whatsapp-rolling-out-voice-status-updates-on-android-beta","seolocationalt":"WhatsApp rolling out voice status updates on Android beta","url_seo":"whatsapp-rolling-out-voice-status-updates-on-android-beta"},"97016808":{"msid":"97016808","stname":"WhatsApp working on 'Block' shortcut","artsyn":"The platform is planning to introduce this new block shortcut within notifications but not always -- the block shortcut will be visible only when users receive a message from unknown and untrusted contacts, reports WABetaInfo.","seolocation":"telecomnews\/whatsapp-working-on-block-shortcut","seolocationalt":"WhatsApp working on 'Block' shortcut","url_seo":"whatsapp-working-on-block-shortcut"},"96868413":{"msid":"96868413","stname":"U.S. Supreme Court lets Meta's WhatsApp pursue 'Pegasus' spyware suit","artsyn":"The justices turned away NSO's appeal of a lower court's decision that the lawsuit could move forward. NSO had argued that it is immune from being sued because it was acting as an agent for unidentified foreign governments when it installed the \"Pegasus\" spyware.","seolocation":"telecomnews\/u-s-supreme-court-lets-metas-whatsapp-pursue-pegasus-spyware-suit","seolocationalt":"U.S. Supreme Court lets Meta's WhatsApp pursue 'Pegasus' spyware suit","url_seo":"u-s-supreme-court-lets-metas-whatsapp-pursue-pegasus-spyware-suit"},"96832838":{"msid":"96832838","stname":"WhatsApp's new feature to allow transfer data on Android","artsyn":"According to WABetaInfo, the company will bring the new feature to a future update of the app as it is in the developing stage. With this feature, users will be able to transfer chat history to a new device by scanning the QR code.","seolocation":"telecomnews\/whatsapps-new-feature-to-allow-transfer-data-on-android","seolocationalt":"WhatsApp's new feature to allow transfer data on Android","url_seo":"whatsapps-new-feature-to-allow-transfer-data-on-android"},"96778899":{"msid":"96778899","stname":"WhatsApp announces new proxy support feature to bypass internet shutdowns","artsyn":"A proxy server is an intermediary between users and web services and acts as a web filter that allow netizens to circumvent restrictions and censorship.","seolocation":"telecomnews\/whatsapp-announces-new-proxy-support-feature-to-bypass-internet-shutdowns","seolocationalt":"WhatsApp announces new proxy support feature to bypass internet shutdowns","url_seo":"whatsapp-announces-new-proxy-support-feature-to-bypass-internet-shutdowns"},"96649994":{"msid":"96649994","stname":"After minister Rajeev Chandrasekhar objects, WhatsApp removes NY live stream","artsyn":"Responding quickly, WhatsApp removed the stream and thanked the minister for pointing out the \"unintended error\". \"We have promptly removed the stream, apologies. We will be mindful in the future,\" said the tech giant.","seolocation":"telecomnews\/after-minister-rajeev-chandrasekhar-objects-whatsapp-removes-ny-live-stream","seolocationalt":"After minister Rajeev Chandrasekhar objects, WhatsApp removes NY live stream","url_seo":"after-minister-rajeev-chandrasekhar-objects-whatsapp-removes-ny-live-stream"},"96601974":{"msid":"96601974","stname":"MeitY starts hiring process for grievance panel under IT rules","artsyn":"Applicants must have worked at a position not lower than two levels below the director of a company or member of a corporate governing body of either a listed entity or a company which has paid up capital of Rs 100 crore or has an annual turnover of at least Rs 500 crore, as per a government notification.","seolocation":"telecomnews\/meity-starts-hiring-process-for-grievance-panel-under-it-rules","seolocationalt":"MeitY starts hiring process for grievance panel under IT rules","url_seo":"meity-starts-hiring-process-for-grievance-panel-under-it-rules"},"96561388":{"msid":"96561388","stname":"WhatsApp working on feature to let users select chats on Desktop beta","artsyn":"When the feature will be released, there will be a new 'Select Chats' option within the chat menu, reports WABetaInfo.When the feature will be released, there will be a new 'Select Chats' option within the chat menu, reports WABetaInfo.","seolocation":"telecomnews\/whatsapp-working-on-feature-to-let-users-select-chats-on-desktop-beta","seolocationalt":"WhatsApp working on feature to let users select chats on Desktop beta","url_seo":"whatsapp-working-on-feature-to-let-users-select-chats-on-desktop-beta"},"96556988":{"msid":"96556988","stname":"WhatsApp to end support for bunch of old Samsung phones","artsyn":"According to Samsung Mobile, those devices include seven Samsung smartphones that were released in 2011, 2012, and 2013. The devices include the Galaxy Ace 2, Galaxy Core, Galaxy S2, Galaxy S3 Mini, Galaxy Trend II, Galaxy Trend Lite and Galaxy Xcover 2.","seolocation":"telecomnews\/whatsapp-to-end-support-for-bunch-of-old-samsung-phones","seolocationalt":"WhatsApp to end support for bunch of old Samsung phones","url_seo":"whatsapp-to-end-support-for-bunch-of-old-samsung-phones"}}}}" data-news-images="[{"msid":"63211922","msname":"whatsapp","msnameseo":"whatsapp","mediatype":"1","artdate":"2018-03-08 08:55:00.0","caption":""}]" data-newsletter-by="0" data-newsletter-date="a" data-hasbottomcarousel="" data-alldetailsopen="0" data-multipleanalyticshit="" data-deeplink="https://ettelecom.app.link?$deeplink_path=" data-socialshareformat="default">
