独家
Zoho起诉竞争对手Freshworks窃取客户数据
Zoho在一项诉讼中表示，Freshworks的高管曾向其客户发送电子邮件，要求他们开展业务
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BSNL视人力资源转型为转折点
在2022年至2032年的10年期间，平均每年将有近2000名员工退休，这使该公司成为一个更专注于与私营行业企业——Reliance Jio、Bharti Airtel和Vodafone Idea——竞争的组织。
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Zoho是印度最早的软件即服务公司之一诉讼Freshworks的高管曾向其客户发送电子邮件，以招揽业务。两家公司的总部都在美国，大部分员工都在金奈。
Zoho于3月17日向美国地方法院提起诉讼。
“Freshworks通过专为Zoho云服务注册而创建的电子邮件地址联系了Zoho的客户。Freshworks获得用于联系Zoho客户的电子邮件地址的唯一方法是通过未经授权的直接访问Zoho的机密CRM数据库，该数据库包含Zoho的机密客户名单和潜在客户，以及机密的竞争性定价和客户需求数据，”该公司在法庭文件中称。
Freshworks表示，它将在法庭上进行抗争。“Freshworks非常认真地对待这些指控，并计划为自己辩护，”Freshworks发言人在一封电子邮件中回应道。“我们目前没有进一步的评论。”未经授权访问和使用机密客户数据受美国《2016年保护商业秘密法案》保护。
法律专家表示，Zoho提供的电子邮件证据可能支持他们的指控。
“显示Freshworks与Zoho客户之间通信的电子邮件是非常有力的证据。此外，还有腐蚀性证据表明，客户特别询问他们(Freshworks)，他们从哪里获得了电子邮件id，以及他们是否遵守了GDPR，”Tech Legis Advocates and Solicitors的合伙人萨尔曼·瓦里斯(Salman Waris)说。
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<\/figure> Cloud software provider Zoho<\/a> has accused Sequoia and Accel-backed rival Freshworks<\/a> of stealing confidential customer data in February that accounts to misappropriation of trade secrets.Zoho, which is among the first of India's software-as-a-service companies, in a lawsuit<\/a> said that its customers were sent emails by Freshworks executives to court business. Both companies are US-headquartered with a majority of employees in Chennai.
The case was filed in a US District Court by Zoho on March 17.
<\/div><\/div>According to executives at Zoho, the case was filed after a two-week internal investigation by the company following complaints by Zoho customers and partners that their confidential email ids were receiving mails from Freshworks.
\"Freshworks contacted Zoho's customers at email addresses created solely for registration with Zoho's cloud-based offerings. The only way Freshworks would have knowledge of the email addresses it used to contact Zoho's customers is through unauthorized direct access of Zoho's confidential CRM database, which houses Zoho's confidential customer lists and leads, as well as confidential and competitive pricing and customer requirements data,\" alleged the company in its court filing accessed by ET.
Freshworks said that it would fight the case in the court. \"Freshworks is taking these allegations very seriously and plan on defending ourselves,\" a Freshworks spokesperson said in an email response. \"We have no further comments at this time.\" Unauthorised access and use of confidential customer data is covered under the US Defend Trade Secrets Act, 2016.
Legal experts suggested that the email evidence produced by Zoho could back up their allegations.
\"The emails showing the communications between Freshworks and Zoho's client are very strong evidence. Also there is corrobarative evidence where the client has specifically asked them (Freshworks) as to where they got the access to their email ids and whether they comply with GDPR,\" said Salman Waris, Partner at Tech Legis Advocates and Solicitors.
\"Freshworks contacted Zoho's customers at email addresses created solely for registration with Zoho's cloud-based offerings. The only way Freshworks would have knowledge of the email addresses it used to contact Zoho's customers is through unauthorized direct access of Zoho's confidential CRM database, which houses Zoho's confidential customer lists and leads, as well as confidential and competitive pricing and customer requirements data,\" alleged the company in its court filing accessed by ET.
Freshworks said that it would fight the case in the court. \"Freshworks is taking these allegations very seriously and plan on defending ourselves,\" a Freshworks spokesperson said in an email response. \"We have no further comments at this time.\" Unauthorised access and use of confidential customer data is covered under the US Defend Trade Secrets Act, 2016.
Legal experts suggested that the email evidence produced by Zoho could back up their allegations.
\"The emails showing the communications between Freshworks and Zoho's client are very strong evidence. Also there is corrobarative evidence where the client has specifically asked them (Freshworks) as to where they got the access to their email ids and whether they comply with GDPR,\" said Salman Waris, Partner at Tech Legis Advocates and Solicitors.
<\/div><\/div>Freshworks founders Girish Mathrubootham, who is the CEO and CTO Shan Krishnaswamy were employees at Zoho before they branched out to start Freshdesk, a customer service software company in 2010. They expanded to offer a suite of software and renamed the company as Freshworks. The company has raised $399 million from investors and is valued at over $3.5 billion and plans a public listing in the next few quarters. Zoho has remained private and its founder Sridhar Vembu has publicly stated that he is against raising funds from venture capital and private equity funds
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addressing the domestic market.","seolocation":"zoho-all-set-to-battle-google-microsoft-in-india","seolocationalt":"Zoho all set to battle Google, Microsoft in India","url_seo":"zoho-all-set-to-battle-google-microsoft-in-india"}}}}" data-news-images="[{"msid":"74879516","msname":"","msnameseo":"software-thinkstock","mediatype":"1","artdate":"2020-02-05 14:17:05.0","caption":""}]" data-newsletter-by="0" data-newsletter-date="a" data-hasbottomcarousel="" data-alldetailsopen="0" data-multipleanalyticshit="" data-deeplink="https://ettelecom.app.link?$deeplink_path=" data-socialshareformat="default">
