印度的电信行业COVID-19反应被证明是至关重要的
Vishal Awal先生,副总裁&管理合伙人(电信),全球业务服务,IBM印度/南亚,将讨论IBM是如何支持其CSP客户在不同的方面,“新常态”将如何改变电信业务的所有方面。
Tele-Talk新鲜的花,深入分析和观点从受人尊敬的行业领导者
During this unprecedented time, communication service providers (CSPs) have shown a resilience and willingness to act, giving us a glimpse into the new market reality. In this \u201cnew normal,\u201d CSPs are leading the effort for remote working, online learning and social distancing.
Immediate Response: Answering the Call
<\/strong>Around the world, CSPs have responded with a sense of urgency, purpose and empathy. IBM is supporting our CSP clients in their efforts across several fronts:
i.<\/strong>Supporting healthcare and government agencies by equipping field hospitals with high speed connectivity and devices, providing insight on population movement to tackle the spread of the virus, connecting citizens to vital information, and providing national healthcare institutions with the tools to work remotely and securely as they research treatments for COVID-19
ii.<\/strong> Extending network capacity by 30-50% to support secure remote working for businesses and to connect teachers and students via virtual classrooms
iii.<\/strong> Implementing remote and virtual agent strategies to deliver customer care amid escalating traffic to contact centers and digital channels
iv.<\/strong> Ensuring continued service to residential and small business customers unable to pay their current bills, waiving late fees and opening Wi-Fi hotspots to anyone who needs them
Short-Term to Mid-Term: Reacting to Market Conditions<\/strong>
As our society and economies are connected and powered by communication networks, the telecom industry has been less impacted in the financial markets than many others. However, over the next few months the industry will need to respond to several common challenges, including:
i.<\/strong>Significant pressure on operating expenses, with rapid cost take-out initiatives
Prioritization of critical capital expenditure aligned to revenue and business continuity
ii.<\/strong> Supply chain optimization in the face of equipment and labor supply volatility
iii.<\/strong> Revenue and cash management amid an economic downturn
Longer-Term: Implications for the New Normal<\/strong>
As a new normal emerges, there are a few fundamental reactions that we can expect from the telecom industry:
1.<\/strong> CSPs will likely accelerate their digital transformation, institutionalizing new ways of working for their employees. Consumers and businesses will demand a richer, more consistent omnichannel digital experience with an emphasis on digital self-service. We will see more use of artificial intelligence (AI) to augment call center agents and retail stores, providing for greater customer insight and real-time decisions.
2.<\/strong> Facing continued pressure on operating expenses and business agility, we expect to see a renewed sense of urgency in shifting to hybrid cloud IT and network architectures and operations with extreme automation. This will propel deployment of open, seamless networks that deliver new levels of orchestration and agility. Changes to accommodate major shifts in workload, load balancing and more infusion of AI\/machine learning (ML) into the network at the Core, Edge or vRAN will become key to investment strategies and sustained operational efficiency.
3.<\/strong> We can expect to see more examples of traditional telcos re-inventing themselves as a platform business, operating as both Digital Services Providers and Digital Services Enablers. We are already seeing the impact of COVID-19 on planned 5G deployments\u2014with China and the U.S. continuing, if not accelerating, the pace while several other countries have postponed spectrum auctions and rollouts. As businesses and governments establish their own new normal, 5G and Edge computing will be necessary to deliver the automation, performance and cognitive insights required by many industries\u2014including manufacturing, healthcare, energy and utilities, among others. Telecom operators will need to embrace open ecosystems to externalize innovation and accelerate new services.
4.<\/strong> Cybersecurity will be high on the agenda, as the post-COVID-19 era will bring an increased level of digital access to businesses and information around the globe. CSPs will experience an increase in remote working among their own employees, in addition to an expansion of Security as a Service offerings to support their business customers.
5.<\/strong> Exponential technologies will scale rapidly. On the heels of digital trends that are starting to mature, the next wave beyond digitization has already begun. The rise of exponential technologies \u2013 including AI, blockchain, Internet of Things, 5G, robotic process automation, virtual and augmented intelligence, Edge computing, 3D printing among others \u2013 is teeing up another era of business architecture change in the Telecom Industry.
6.<\/strong> The \u2018outside-in\u2019 digital transformation of the past decade is giving way to the \u2018inside-out\u2019 potential of data exploited via exponential technologies. These technologies will play a major role to transform Telecom industry to adjust to the \u201cnew normal\u201d.
7.<\/strong> Moving forward, whatever this new normal holds for the industry, we can expect change to impact all aspects of telecom business. That will include the manner in which providers serve their customers and engage with partners; the work environment they create for their employees; the actions they execute to prioritize investments and streamline their operations; and the steps they take to extend the closer-knit relationships they are forming with local communities.
电信运营商从来没有比现在更相关,连接家庭和社区,同时保持企业和教育机构登录。
在这前所未有的时间,通信服务提供商(csp)显示弹性和意愿采取行动,给我们一个了解新市场的现实。在这个“新常态”,csp是远程工作的领导工作,在线学习和社会距离。
立即反应:接电话
在世界各地,csp回应的紧迫感,目的和同情心。IBM CSP是支持我们的客户在他们的努力在几个方面:
我。支持医疗和政府机构为野战医院配备高速连接和设备,提供有关人口流动应对病毒的传播,连接公民的重要信息,为国家医疗保健机构提供远程工作的工具和安全研究治疗COVID-19
二世。扩展网络容量30 - 50%支持安全远程工作的企业和连接教师和学生通过虚拟教室
三世。实现远程和虚拟代理策略提供客户关怀在升级交通联系中心和数字频道
第四。确保持续服务住宅和小型商业客户无法支付他们当前的账单,免收滞纳金开放wi - fi热点的人需要他们
短期中期:对市场环境做出反应
我们的社会和经济相连,由通信网络,电信行业一直不如其他金融市场的影响。然而,在接下来的几个月里这个行业需要应对几个共同的挑战,包括:
我。营业费用重大压力,快速外卖活动成本
优先级重要的资本支出与收入和业务连续性一致
二世。供应链优化的设备和劳动力供给的波动
三世。收入和现金管理在经济低迷
长期:对新标准的影响
作为一个新的正常的出现,有一些基本的反应,我们可以期望从电信行业:
1。csp可能会加速他们的数字转换、制度化的新方法为他们的员工工作。消费者和企业会要求一个更丰富、更一致的omnichannel数字体验重点是数字自助服务。我们会看到更多的使用人工智能(AI)增加呼叫中心代理和零售商店,为大客户提供洞察力和实时决策。
2。面对继续营业费用和业务敏捷性的压力,我们希望看到一个新的紧迫感在转向混合云,它与极端的网络架构和操作自动化。这将推动部署开放、无缝的网络,提供新层次的编排和敏捷性。改变以适应主要工作负载的变化,负载平衡和更多的注入AI /机器学习(ML)到网络核心,边缘或vRAN将成为投资策略和持续运营效率的关键。
3所示。我们可以期待看到更多的例子,传统电信公司重塑自己作为一个平台业务,操作数字服务提供商和数字服务的推动者。我们已经看到COVID-19影响计划5 g部署与中国和美国在继续,如果不加快步伐,而其他几个国家推迟了频谱拍卖和糊涂事。随着企业和政府建立自己的新常态,5 g和边缘计算将需要交付自动化、性能和许多制造业等行业所需的认知观点,医疗、能源和公共事业等。电信运营商需要拥抱开放生态系统具体化创新和加速新服务。
4所示。网络安全将被提上日程,post-COVID-19时代将增加水平的全球数字访问企业和信息。csp将经历中,远程工作增加自己的员工,除了扩大安全作为服务来支持他们的商业客户。
5。快速指数技术将规模。的数字化趋势开始成熟,下一波以外的数字化已经开始了。指数技术的崛起,包括人工智能、区块链,物联网,5 g,机器人过程自动化,虚拟和增强智力,边缘计算,3 d打印等等——是准备了另一个时代的电信行业业务架构变化。
6。“由外向内”的数字转换过去十年已经让位于“由内而外”的潜力数据通过指数技术开发。这些技术将发挥主要作用将电信行业适应“新常态”。
7所示。前进,不管这新标准适用于这个行业,我们可以预期变化影响电信业务的各个方面。包括供应商的方式为他们的客户和与合作伙伴;他们创造的工作环境为他们的员工;动作执行优先投资和简化操作;和他们所采取的步骤来扩展closer-knit他们正在形成与当地社区的关系。
在这前所未有的时间,通信服务提供商(csp)显示弹性和意愿采取行动,给我们一个了解新市场的现实。在这个“新常态”,csp是远程工作的领导工作,在线学习和社会距离。
立即反应:接电话
在世界各地,csp回应的紧迫感,目的和同情心。IBM CSP是支持我们的客户在他们的努力在几个方面:
我。支持医疗和政府机构为野战医院配备高速连接和设备,提供有关人口流动应对病毒的传播,连接公民的重要信息,为国家医疗保健机构提供远程工作的工具和安全研究治疗COVID-19
二世。扩展网络容量30 - 50%支持安全远程工作的企业和连接教师和学生通过虚拟教室
三世。实现远程和虚拟代理策略提供客户关怀在升级交通联系中心和数字频道
第四。确保持续服务住宅和小型商业客户无法支付他们当前的账单,免收滞纳金开放wi - fi热点的人需要他们
短期中期:对市场环境做出反应
我们的社会和经济相连,由通信网络,电信行业一直不如其他金融市场的影响。然而,在接下来的几个月里这个行业需要应对几个共同的挑战,包括:
我。营业费用重大压力,快速外卖活动成本
优先级重要的资本支出与收入和业务连续性一致
二世。供应链优化的设备和劳动力供给的波动
三世。收入和现金管理在经济低迷
长期:对新标准的影响
作为一个新的正常的出现,有一些基本的反应,我们可以期望从电信行业:
1。csp可能会加速他们的数字转换、制度化的新方法为他们的员工工作。消费者和企业会要求一个更丰富、更一致的omnichannel数字体验重点是数字自助服务。我们会看到更多的使用人工智能(AI)增加呼叫中心代理和零售商店,为大客户提供洞察力和实时决策。
2。面对继续营业费用和业务敏捷性的压力,我们希望看到一个新的紧迫感在转向混合云,它与极端的网络架构和操作自动化。这将推动部署开放、无缝的网络,提供新层次的编排和敏捷性。改变以适应主要工作负载的变化,负载平衡和更多的注入AI /机器学习(ML)到网络核心,边缘或vRAN将成为投资策略和持续运营效率的关键。
3所示。我们可以期待看到更多的例子,传统电信公司重塑自己作为一个平台业务,操作数字服务提供商和数字服务的推动者。我们已经看到COVID-19影响计划5 g部署与中国和美国在继续,如果不加快步伐,而其他几个国家推迟了频谱拍卖和糊涂事。随着企业和政府建立自己的新常态,5 g和边缘计算将需要交付自动化、性能和许多制造业等行业所需的认知观点,医疗、能源和公共事业等。电信运营商需要拥抱开放生态系统具体化创新和加速新服务。
4所示。网络安全将被提上日程,post-COVID-19时代将增加水平的全球数字访问企业和信息。csp将经历中,远程工作增加自己的员工,除了扩大安全作为服务来支持他们的商业客户。
5。快速指数技术将规模。的数字化趋势开始成熟,下一波以外的数字化已经开始了。指数技术的崛起,包括人工智能、区块链,物联网,5 g,机器人过程自动化,虚拟和增强智力,边缘计算,3 d打印等等——是准备了另一个时代的电信行业业务架构变化。
6。“由外向内”的数字转换过去十年已经让位于“由内而外”的潜力数据通过指数技术开发。这些技术将发挥主要作用将电信行业适应“新常态”。
7所示。前进,不管这新标准适用于这个行业,我们可以预期变化影响电信业务的各个方面。包括供应商的方式为他们的客户和与合作伙伴;他们创造的工作环境为他们的员工;动作执行优先投资和简化操作;和他们所采取的步骤来扩展closer-knit他们正在形成与当地社区的关系。
免责声明:作者的观点仅和ETTelecom.com不一定订阅它。乐动体育1002乐动体育乐动娱乐招聘乐动娱乐招聘乐动体育1002乐动体育ETTelecom.com不得负责任何损害任何个人/组织直接或间接造成的。
During this unprecedented time, communication service providers (CSPs) have shown a resilience and willingness to act, giving us a glimpse into the new market reality. In this \u201cnew normal,\u201d CSPs are leading the effort for remote working, online learning and social distancing.
Immediate Response: Answering the Call
<\/strong>Around the world, CSPs have responded with a sense of urgency, purpose and empathy. IBM is supporting our CSP clients in their efforts across several fronts:
i.<\/strong>Supporting healthcare and government agencies by equipping field hospitals with high speed connectivity and devices, providing insight on population movement to tackle the spread of the virus, connecting citizens to vital information, and providing national healthcare institutions with the tools to work remotely and securely as they research treatments for COVID-19
ii.<\/strong> Extending network capacity by 30-50% to support secure remote working for businesses and to connect teachers and students via virtual classrooms
iii.<\/strong> Implementing remote and virtual agent strategies to deliver customer care amid escalating traffic to contact centers and digital channels
iv.<\/strong> Ensuring continued service to residential and small business customers unable to pay their current bills, waiving late fees and opening Wi-Fi hotspots to anyone who needs them
Short-Term to Mid-Term: Reacting to Market Conditions<\/strong>
As our society and economies are connected and powered by communication networks, the telecom industry has been less impacted in the financial markets than many others. However, over the next few months the industry will need to respond to several common challenges, including:
i.<\/strong>Significant pressure on operating expenses, with rapid cost take-out initiatives
Prioritization of critical capital expenditure aligned to revenue and business continuity
ii.<\/strong> Supply chain optimization in the face of equipment and labor supply volatility
iii.<\/strong> Revenue and cash management amid an economic downturn
Longer-Term: Implications for the New Normal<\/strong>
As a new normal emerges, there are a few fundamental reactions that we can expect from the telecom industry:
1.<\/strong> CSPs will likely accelerate their digital transformation, institutionalizing new ways of working for their employees. Consumers and businesses will demand a richer, more consistent omnichannel digital experience with an emphasis on digital self-service. We will see more use of artificial intelligence (AI) to augment call center agents and retail stores, providing for greater customer insight and real-time decisions.
2.<\/strong> Facing continued pressure on operating expenses and business agility, we expect to see a renewed sense of urgency in shifting to hybrid cloud IT and network architectures and operations with extreme automation. This will propel deployment of open, seamless networks that deliver new levels of orchestration and agility. Changes to accommodate major shifts in workload, load balancing and more infusion of AI\/machine learning (ML) into the network at the Core, Edge or vRAN will become key to investment strategies and sustained operational efficiency.
3.<\/strong> We can expect to see more examples of traditional telcos re-inventing themselves as a platform business, operating as both Digital Services Providers and Digital Services Enablers. We are already seeing the impact of COVID-19 on planned 5G deployments\u2014with China and the U.S. continuing, if not accelerating, the pace while several other countries have postponed spectrum auctions and rollouts. As businesses and governments establish their own new normal, 5G and Edge computing will be necessary to deliver the automation, performance and cognitive insights required by many industries\u2014including manufacturing, healthcare, energy and utilities, among others. Telecom operators will need to embrace open ecosystems to externalize innovation and accelerate new services.
4.<\/strong> Cybersecurity will be high on the agenda, as the post-COVID-19 era will bring an increased level of digital access to businesses and information around the globe. CSPs will experience an increase in remote working among their own employees, in addition to an expansion of Security as a Service offerings to support their business customers.
5.<\/strong> Exponential technologies will scale rapidly. On the heels of digital trends that are starting to mature, the next wave beyond digitization has already begun. The rise of exponential technologies \u2013 including AI, blockchain, Internet of Things, 5G, robotic process automation, virtual and augmented intelligence, Edge computing, 3D printing among others \u2013 is teeing up another era of business architecture change in the Telecom Industry.
6.<\/strong> The \u2018outside-in\u2019 digital transformation of the past decade is giving way to the \u2018inside-out\u2019 potential of data exploited via exponential technologies. These technologies will play a major role to transform Telecom industry to adjust to the \u201cnew normal\u201d.
7.<\/strong> Moving forward, whatever this new normal holds for the industry, we can expect change to impact all aspects of telecom business. That will include the manner in which providers serve their customers and engage with partners; the work environment they create for their employees; the actions they execute to prioritize investments and streamline their operations; and the steps they take to extend the closer-knit relationships they are forming with local communities.
